It started with a penjor.
The week before Galungan, a family on a side road in Ubud went to raise their penjor and found a knot of cables hanging exactly where the bamboo had to arch. Some were live, most were dead. They called three internet providers. Each one said the same thing: not ours.
The penjor went up crooked. Down in Canggu that same week, a fiber cable lay across Jalan Batu Bolong for four days. Hundreds of scooters rode around it. Everyone saw it. Nobody told the owner, because nobody knew who the owner was.
Here is the part that surprised us: the owner would have fixed it in an hour. Crews are out every day. What they lack is not will, it is a message that says here, this one, it is yours.
So we built the meeting point. Anyone can drop a pin and a photo. Providers share their cable routes privately, so we can work out whose line it is and put the report straight into their field crew's Telegram. When it is fixed, the person who reported it sees the after photo.
No blame, no forms, no hotline music. Just the shortest path from awas, kabel! to a tidy street.
The families and streets in this story are illustrative. The problem is not.